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How Self-Compassion Gains You Respect and Loyalty

Title Herb Carver  |  Date 2018  |                    . What makes us listen, respect and show loyalty? Despite the prolific images of bosses who are stern, commanding, forceful and sometimes brutal, one of the most powerful leadership tools has little to do with how much others fear you. In reality, we trust leaders who consistently demonstrate reliability, honesty, accountability and fairness. Moreover, leaders who cultivate authentic self-compassion gain more respect and loyalty than those who use threats, fear or shame. Self-Compassion is a Requirement for Accountability Brené Brown, leading sociological researcher and author of New York Times best-seller, The Gifts of Imperfection, explains that "compassion is derived from the Latin words pati and cum, meaning 'to suffer...

What Leaders Really Do

What Leaders Really Do
Title Herb Carver  |  Date 2018  |                    . Leadership is a topic that often defies definition. Is leadership a role… a position… a collection of attributes? Is leadership a process… a collection of traits… the exercise of power? Is leadership the art of influencing… a means of motivating… a form of persuasion? Well… yes, leadership can be all of those things – but unfortunately no one definition provides enough direction to definitively say what a leader actually does. To understand what actions are taken, it is often better to consider what purpose is to be served by leadership – and in the majority of my work, the purpose of leadership is almost always transformational. Transformational leadership...

5 Bite-Sized Lessons From 5 Big Leaders

BiteSized Leadership
If you are striving to be a better manager, leadership coaching will be one of the best investments you could make. Understanding how to be a true leader will enable you to build better employee engagement. We know that leaders are made, not born, and these five leaders have the success to prove it. Here’s some bite-sized leadership lessons to get you thinking about your own leadership. 1. Treat Everyone with Respect: Nelson Mandela One of the greatest world leaders of our time knew the importance of treating people like human beings regardless of their outward appearance. In today's workplace, it is easy for people to feel unappreciated or looked down upon because of any one of countless personal characteristics. Lead with this concept in...

4 Keys to Get Your Company Culture Back on Track

4 Keys to Improving Company Culture
“Is it too late to improve our company culture?” the Senior Executive leaned into the conference table as he asked. “Well no,” I responded a little slowly. The question caught me off guard. It wasn’t the topic of our meeting invitation, but it was clearly the issue we were brought in for. One thing was clear: The way this company was working… wasn’t working. In less than fifteen minutes of conversation he admitted he was no longer excited about coming to work in the morning, didn’t feel much appreciated while he was there, was finding it difficult to get most of his important work accomplished, and didn’t believe that what he’s doing was making much of a difference anyway. It was early afternoon and he...

How Active Listening Improves Workplace Performance

Active Listening

You subconsciously know when people actively listen to you. They give you their full attention, and you feel respected. On such occasions, you easily get your message across because others don’t just hear you, they understand your words. If they aren’t sure what you’ve said, they ask for clarification. As such, there’s no misunderstanding, and you don’t have to repeat yourself needlessly further down the line. Active listening involves paying attention to spoken words, noticing the tone and speed of words spoken, and recognizing the body language accompanying what’s said verbally. Passive listening is inferior, low-grade communication. It occurs when people are only partially attentive to what’s said. As a result, they listen selectively, honing in on data they expect to hear and missing vital…

Why Training Your New Employees is Harder Than You Expect

Training New Employees

Scenario 1: A parcel delivery company seasonally brings on extra staff to handle heavy traffic. At the depot, parcels are scanned and sorted by hand, ready to be taken by delivery drivers. New staff in the depot are given a basic orientation and shown how to use their scanner. The supervisor who is training them emphasises repeatedly how easy the job is. At the end of his talk, he asks “Has everyone got that?” Everyone nods. They have just been told that it is easy, and have been given a half-hour talk. They know exactly what to do. But over the course of the shift, problems arise. Some parcels aren’t recognised by the scanner. Badly wrapped parcels fall apart. Some new staff decide on their…

8 Strategies for Remote Leadership

In a speech in January of 1977, the Twelfth President of the Mormon Church; Spencer W. Kimball said that “The leaven of true leadership cannot lift others unless we are with and serve those to be led.” Among other things; he was talking about the criticality of being face-to-face with the people you lead to be able to offer them the best possible leadership. History tells us that he was right for the thousand years prior to this speech, but the avenues of leadership were opening up even as he was speaking Our bookshelves are replete with stories of leaders who ruled over vast empires (both political and corporate) effectively exerting influence over a huge number of people. In almost every case, however, the leader…

Leadership Lessons in Presenting an Oscar

Those of you who do not closely follow current culture, (or who may have spent the last weeks on a remote island somewhere) may not have heard that there was an incident at this year’s Academy Awards ceremony where the prize for the Best Picture was initially presented to the wrong team. According to news reports, the envelope for Best Actress was mistakenly given to the presenters by one of the two accountants from PricewaterhouseCoopers (now known as PwC) rather than the correct envelope. As a result, the Oscar for Best Picture was given to the team from La La Land rather than to the correct picture; Moonlight. Disbelief and dismay followed when the mistake was corrected after a significant delay. This is, of course,…

Hire “A” Players (and let the others go)

If your goal is to create an exceptional organization of engaged employees – to go out and win the championship – then you have to get one thing right: hiring. The good news is that most (if not all) of your competitors are getting it wrong. Mark Murphy, author of Hiring for Attitude tracked 20,000 new hires and found that 46% of them failed within 18 months. But even more surprising than the failure rate, was that when new hires failed, 89% of the time it was for attitudinal reasons and only 11% of the time for a lack of skill. Which begs the question: Are You Hiring the Right People? Despite such research, most organizations today make hiring decisions based on job skills. Even conversationally…

Why Do You Lead?

This post originally appeared at Leading With Mission. Born, Built or Appointed Why do you even want to be a leader? This leadership stuff is tough! There’s accountability for the organization’s success, responsibility for the human beings that follow you, scrutiny of everything you do and don’t do, criticism for well…everything and don’t get me started on the stress! So why do it? Why do you choose to be a leader? When asked, most leaders will tell you HOW they became leaders instead of WHY they choose to lead. Some leaders will tell you that they were born this way – Natural born leaders just waiting for someone to direct, something to organize or some group to influence. Others might tell you that they chose…

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