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The Challenge of the 7th Wave: Retention

You are out surfing. It is a relatively quiet day with light winds and the waves are strong but manageable after some offshore weather last night. Then, from nowhere, the seventh wave hits. It was birthed way out in the wide ocean in a strong wind. From a distance it looks much like any other waves. It grew up under much the same conditions as all the other waves that come ashore, but somehow the confluence of a number of events leads to the development of a monster. If you are ready for it, the seventh wave can be the ride of a lifetime. If not, it can drag you under. The seventh wave can either be a very good thing or very bad thing...

The Hope Narrative

“Just to be clear, you’re saying that 40% of your employees don’t make it to their third anniversary?” I tried to hide the astonishment in my voice but judging solely by his raised eyebrows, it didn’t appear to work. “For more than 2 years now,” he confirmed. “Two years?” the words came out before I could stop myself. I genuinely didn’t intend to make things worse, but sometimes surprise overwhelms me and it’s difficult to hide. Our meting had occurred innocently enough. I had just finished checking into the high-rise hotel, exchanging a mutual “thank you” with the desk clerk and gathering my overnight bag for the trip to the elevator bank when I heard Ted’s familiar voice calling my name. He was just stepping…

Improve Your Strategy Game with Balanced Scorecards

We get it. Feeling like we’re not in complete control of our company’s performance is stressful—unnerving even. But that’s our cue to go back to the drawing board. The key to regaining control of our company strategy is a long-term plan for success, and that’s exactly what the balanced scorecard approach is all about. Balanced scorecards can help us with the following: Establishing long-term performance goals. Identifying target performance areas that we can effectively monitor. Incorporating performance management tools to complete goals. Implementing actionable plans for meeting those goals. Who doesn’t agree with that? But the approach goes a step further by narrowing down those performance areas that matter most. To help illustrate, let’s explore the effective 4-point methodology of the balanced scorecard approach. Considering…

Say “Thank You” Like an Anarchist

[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text] Expressing appreciation – saying “Thank You” –  to someone for a job well done is one of the most valuable but, if sources like Gallup are to be believed, inadequately used techniques in today’s workplace. The value of a simple “thank you” is tremendous in growing pride, sense of team value, determination to succeed and self-discipline in employees. Repeated studies assert, however, that in most workplaces it…

Regarding Employee Engagement: “Do or do not. There is no try”

[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][fusion_text] Engagement – as defined by Merriam-Webster 1 a : an arrangement to meet or be present at a specified time and place b : a job or period of employment 2 : something that engages : pledge 3 a : the act of engaging : the state of being engaged b : emotional involvement or commitment 4 : the state of being in gear 1. Do Not wait to assess your employee engagement…

Matchmaking, Shia LaBeouf, and the Ladder of Inference

“I just want someone to want to go out with me,” she desperately admitted, “and at this point I’m ready to change whatever I need to to make it happen.” I’m here at the request of a matchmaker who sensed some additional help with a client might be warranted. What a wise matchmaker, by the way, to pair this client up with a coach before sending her back out there. “You want a relationship and you believe you need to be someone different to have one?” I ask. “Well who I am right now clearly isn’t cutting it.” I understand the concern. When things go other than the way we envisioned they would, the urge to reinvent ourselves – to abandon what we perceive isn’t…

10 Lessons for the Coming Year

[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][fusion_text] Over the past 20 years on the job, there have been plenty of times when I thought achieving the next objective was going to radically change my life. And though the accomplishments were good, truth be told, none of them lived up to my expectations. Slowly, I began to concede that maybe the experience or the thing I was hoping for wasn’t really what I needed after all. So I…

Be The Outcome You’re Inspiring

Teamwork

Leadership is one of those ubiquitous topics in business. We recognize the term and use it frequently in our discussions of things we need more of. We gather in seminars and in off-sites to discuss it. We develop anagrams and exercises to better define it. And we watch inspirational videos to feel it. Still, leadership seems to evade us when we could benefit from it the most – on a regular day at work with our team. Here are a few reminders to make leadership part of your daily perspective.   It All Begins With Trust In The 5 Dysfunctions of a Team (and the corresponding workshop, The 5 Behaviors of a Cohesive Team), Patrick Lencioni describes trust as the foundation of the teamwork pyramid that supports all other team dynamics.   Trust…

Why Mardy Fish is My Hero

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Mardy Fish, a now former professional tennis player walked out of the spotlight on center court of the US Open almost two months ago. I waited – partially in deference to the importance of such an incredible performance and partially to allow the mainstream media it’s own moment – before posting this blog mainly because it meant something special to me. Mardy was 27 years old in 2009 and in the midst of an otherwise solid professional athletic career. he was making a nice living, had some solid results in some of the Grand Slams, and even earned a silver medal…

Stop Multitasking

Do you take pride in your ability to multitask? It turns out that it’s not that uncommon (I recently saw it included on a resume as a skill!). Stepping back, I suppose I can understand the desire to do several things at once. That’s like superpower stuff. Unfortunately, one look around the office or on the sidewalks outside tells a different story. It seems that everywhere you look these days you notice people texting and checking emails as they walk, barely avoiding walking into things or one another. Ever tried to have a conversation with someone at the same time they are texting or reading an email? It’s frustrating and inefficient. When you think you’re multitasking, you’re more accurately engaging in serial tasking: quickly shifting…

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